Privacy Policy

At The X Guys, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information when you interact with us, whether online or through our team on-site.

1. What We Collect

We may collect the following personal information:

Full name
Contact details (including phone number and email address)
Address (for delivery or installation)
Information related to your service preferences and history

2. How We Use Your Information

We use your information to:

Deliver our services effectively and professionally
Communicate important information about your installation, service booking, or delivery
Share helpful maintenance tips and product information related to your purchase
Occasionally send you promotions or offers related to our services, which we believe may be of genuine value to you

3. Marketing & Opt-Out

You may receive occasional marketing emails from us, including updates, specials, and product suggestions.

You can opt out of these communications at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your details are only shared internally within The X Guys team or with trusted service providers who assist in delivering our services (such as installers), and only when necessary.

5. Security

We take data protection seriously and have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Ask us to correct any inaccurate or outdated information
Request deletion of your personal data (where applicable by law)

7. Contact Us

If you have any questions or would like to update your communication preferences, please contact us by emailing: info@thexguys.co.za