The Trellis Guys Security Gate Warranty
The Trellis Guys Expandable Security Gate Warranty
A division of The X Guys
1. Warranty Coverage
The Trellis Guys stand behind the quality of our expandable security gates and installation services. We provide a 5-year warranty covering:
• Materials: Any defects in the materials used in the manufacturing of the expandable security gate.
• Paint Finishing: Protection against peeling, cracking, or rusting of the paint coating under normal use conditions.
• Installation: Assurance that the gate is securely and properly installed to function as intended.
2. Warranty Terms & Conditions
This warranty is subject to the following conditions:
• The warranty period starts from the date of installation.
• The product must be used and maintained according to the manufacturer’s recommendations.
• The warranty applies only to the original purchaser and is non-transferable.
• Any claims under this warranty must be reported to The Trellis Guys in writing, along with proof of purchase and installation.
3. Exclusions
This warranty does not cover:
• Damage resulting from misuse, abuse, or improper operation of the gate.
• Alterations or modifications made by the customer or third parties.
• Damage caused by external factors such as extreme weather, fire, floods, or impact.
• Normal wear and tear or fading of paint due to prolonged exposure to environmental conditions.
• Failure to perform regular maintenance as advised by The Trellis Guys.
4. Warranty Claim Process
To initiate a warranty claim:
1. Contact The Trellis Guys at support@theXguys.co.za.
2. Provide details of the issue along with proof of purchase and installation.
3. Our team will inspect the gate and determine if the issue is covered under this warranty.
4. If the claim is approved, The Trellis Guys will repair or replace the defective component at no cost to the customer.
5. Limitation of Liability
The Trellis Guys’ liability under this warranty is limited to the repair or replacement of the defective product. We shall not be responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the security gate.
6. Product Maintenance
For the 5-Year Warranty to apply, the owner/user of The Trellis Guys King Trellis expandable security gate must have maintained the gate in accordance with The Trellis Guys King Trellis Expandable Security Gate Product Maintenance Guide.
For further assistance, please contact The Trellis Guys Customer Support at support@theXguys.co.za.